Our New Support System is Here
February 21, 2016
A few days ago we said we were going to be rolling out a new support system. We’re excited to announce that this system is now live! You can read more about its benefits here: https://support.farapp.com/hc/en-us/articles/216794448-Why-a-new-support-system-
***Here are some important pieces of information for you to note***
To achieve the best response, please submit requests using the “Support” button at the bottom-right of https://app.farapp.com or through our new Support Center at https://support.farapp.com! For those who would like to still email firstname.lastname@example.org to send us their inquiries, that option will remain available to you until March 18, 2016, after which you would need to use the new submission tool.
If you have any existing tickets in our previous support ticket system, we ask that you either create new support tickets for those issues or simply ask us to copy over those support tickets to the new system (we’d be happy to do so). Our previous system will only be available for viewing old ticket history at https://adv.farapp.com/secure_FarAppSupportTicketsV1.
Lastly, we would love to hear your feedback on ways we can continue to improve our support process!