FarApp Help System

Since most of you don't log in to FarApp very often, a help system has been a very low priority for us. But as we're asked to answer the same questions fairly often, it seemed a good idea to keep the answers in one place where they could be kept updated, and where you could turn for answers.

So, now available is a new FarApp help system. It's pretty sparse at the moment, but as we answer your questions we'll try to keep it updated so that we all have a reference for the details we often forget. There is a link on your account page to the help screens, so feel free to take a look and send us your feedback.

Support Ticket System

We have officially released a support-ticket system. With this system in place, we can better service your needs and requests, and it allows you to track the issues and tasks that we're working on for you.

We had a couple of motivations for moving to this system. Although it has been comfortable exchanging e-mails directly with you, in today's world many e-mails get dumped into spam-catchers, causing delays in delivery and response. It was also becoming time-consuming to track through e-mail history to dig out the details of certain issues.

With the ticket-system, we have an ongoing task-list with all pertinent history in one spot, and you have the ability to update tickets via e-mail or by accessing the tickets from your FarApp account. There is a new link on your account page to access the ticket system.

The ticket system will be monitored more closely than personal mail messages, so we ask that if you have any questions, problems or issues, please direct them to Support@FarApp.com.

eBay Integration

FarApp now supports product-posting, order-processing, and fulfillment-updates to eBay. There is still a lot of development to do to include all of the features you will want, so please feel free to give us feedback as we fill out our feature set.

One feature that is planned for later this year is product-variant posting. eBay started offering this feature in June, and it allows reduced listing fees for product-posting, and probably makes it easier for buyers to find your products. Unfortunately (as with all eBay interfaces), it's not as simple to implement as it sounds, so we decided not to rush this feature into our initial release.

Amazon Repricing

This ofen-requested feature went to beta earlier this year, and is now available for general release. Though we believe that repricing is in general a bad idea, we recognize that it's a necessary evil. The FarApp repricer has a good feature list, but doesn't run as quickly as our competitors. We have the performance enhancements designed, but are postponing release until we see how our client-base uses the module and we receive sufficient feedback.

There are as many disadvantages to faster repricing as there are advantages, and our intention isn't to compete with the stand-alone repricing systems, but rather to give your business adequate repricing without the need to pay for additional services. Let us know if you think our philosophy is flawed; we did this for you, not for us.