Hand's-Off Operation
If you're requirement is for a NetSuite/Amazon integration, we provide a fully automated solution. Order-processing and fulfillment-processing take place completely in the background, with no user intervention required. Once your NetSuite account is set up for web services, and a few custom fields are defined, all integration proceeds completely in the background.
Order Processing
Orders are periodically extracted from Amazon, and saved to the FarApp server. The orders are then transferred to NetSuite, and optionally order-confirmation e-mails are sent to the customer.
Fulfillment Processing
Once an shipment is recorded in NetSuite, the shipment is transferred to the FarApp Server. A fulfillment e-mail may optionally be sent to your customer, and a fulfillment notification will be sent to Amazon. The FarApp server then continues to check that Amazon sucessfully recorded the fulfillment, and either records Amazon's sucessful acknowledgement, or issues a notification that there was a problem.
Product Data Transfer
Product-data and images are pulled from NetSuite based on a "flag field" that you use to designate Amazon items. The product data is mapped into records suitable for posting to Amazon, based on customizable mapping rules. Once you've created and activated a FarApp Subscription, we contact you to define the mapping, and the setup on NetSuite. Once your rules are refined and tested, you can proceed to post your data to Amazon. Product mapping and posting is done through your admin pages on the web site.
In many cases, you may have data that is appropriate to NetSuite which you do not wish changed, but needs to have specific values in Amazon. For this purpose, we offer an Overrides editor that allows you to populate any Amazon field for any given product with the desired value. The Overrides is available for you to edit at any time.
The FarApp Server has a scheduled process which can be set to monitor your NetSuite inventory values, and to continually update Amazon with current values, or with rule-based values (for example, you might want to use CurrentInventory - 10, to keep a buffer during peak order periods).
